Terms & Conditions

Last updated: 29-12-2025

Welcome to Delhi Spa Services. These Terms & Conditions explain the rules, policies, and guidelines that apply when you use our website, make enquiries, schedule appointments, or receive services from us.

By booking or using our services, you agree to these Terms & Conditions.

If you do not agree, please do not use our website or services.

1. About Our Services

Delhi Spa Services provides professional wellness and relaxation massage services delivered at:

• Homes

• Hotels

• Private accommodations (where permitted)

We do not provide medical treatment, physiotherapy, sexual services, or anything illegal.

Massage therapies are intended for relaxation and wellness only.

2. Eligibility

You must:

• Be 18 years or older

• Provide accurate booking information

• Agree to our safety guidelines

• Respect therapists and staff at all times

We reserve the right to refuse service to anyone who violates these rules.

3. Appointments & Booking

Appointments can be made via:

• Call: 9217423143

• WhatsApp

• Website enquiry form

A booking is confirmed only when:

• Timing is agreed

• Therapist availability is confirmed

• Any advance payment (if applicable) is received

We may request identity verification for hotel bookings for security purposes.

4. Pricing & Payments

Prices may vary depending on:

• Service type

• Duration

• Location

• Availability

• Special offers

Payment modes may include:

• Cash

• UPI / Online Transfer (where available)

All prices are subject to change without prior notice.

5. Cancellations & Refunds

We understand plans can change.

Customer Cancellation

• Please inform us at least 2 hours before scheduled time.

• Same-time or last-minute cancellations may incur a fee.

Therapist or Company Cancellation

If we cancel due to scheduling, safety, or emergency issues, we will:

• Offer rescheduling

• Provide an alternative therapist where possible

Refunds are processed only if advance payment was taken and applicable.

6. Arrival & Session Policy

When the therapist arrives:

• A clean, safe environment must be provided

• No other individuals should disturb the session

• Pets should be secured

• Any health issues must be informed in advance

Sessions may be stopped immediately if the environment is unsafe.

7. Strict No-Misconduct Policy

Delhi Spa Services follows a professional, ethical, and safe service policy.

Strictly prohibited:

❌ Inappropriate behavior
❌ Misconduct or harassment
❌ Any illegal requests
❌ Recording videos/photos without consent
❌ Touching the therapist without permission

If misconduct occurs:

• Session ends immediately

• No refund will be issued

• Future bookings will be permanently blocked

• Legal action may be taken if necessary

8. Health & Medical Disclaimer

Please consult your doctor before booking if you have:

• Heart conditions

• Recent surgeries

• Injuries

• Pregnancy

• Chronic illness

• Skin or infection issues

You are responsible for sharing accurate health information.

Massage is not a substitute for medical care.

We are not responsible for adverse reactions caused by undisclosed health issues.

9. Hygiene & Safety

We maintain proper hygiene standards including:

• Fresh towels (if carried)

• Sanitized products

• Professional conduct

Customers should ensure:

• Clean private space

• Personal hygiene

• Availability of basic amenities (bed, towel, water etc.)

10. Privacy Policy

We respect your privacy.

We may collect:

• Name

• Phone number

• Booking details

• Location details (for service only)

We do not sell or share your personal data unless required by law.

11. Limitation of Liability

Delhi Spa Services shall not be responsible for:

• Loss or damage caused by incorrect information provided by customer

• Injuries resulting from undisclosed medical issues

• Third-party property or hotel policy violations

• Misuse of services

Maximum liability is limited to the amount paid for the service.

12. Changes to Terms

We may update these Terms & Conditions at any time.

Continued use of services means you accept updated terms.

13. Contact Us

If you have questions about these Terms & Conditions:

Delhi Spa Services
📞 9217423143
✉️ info@delhispa.services